{InfoBar} Thanksgiving Hours / Open Shifts

Thu Nov 18 09:03:45 EST 2021

Hi all,

These emails forward to a Gmail email address, and I'm unable to change the
subject line to indicate this, but I will be on campus for the break and am
able to cover the following shifts:

Friday, 11/19, 12-3pm for Ashton
Saturday, 11/20, 10am-2pm for Amblashia
Sunday, 11/21, 3-6pm for Madisyn

Best,
Ida

On Wed, Nov 17, 2021 at 9:07 AM Suzanne Karanikis <smkLO at hampshire.edu>
wrote:

> Hello Everyone,
>
> Given how many students posted for subs for shifts during Thanksgiving
> Break, I'm not convinced you all saw this email when I gave you the hours
> for break.  Please see the email below, because not only does it list
> Thanksgiving hours, it also gives you some InfoBar procedures.
>
> Here is my understanding of the shifts that are currently open and
> unclaimed.  Please post if I've missed a shift that you've asked for a sub
> for and I missed it, or if any of these shifts have been claimed.
>
> *OPEN SHIFTS*
>
> Friday, 11/19, 12-3pm for Ashton
> Saturday, 11/20, 10am-2pm for Amblashia
> Sunday, 11/21, 3-6pm for Madisyn
> Sunday, 11/21, 6-9pm for Sam M.
> Tuesday, 11/23, 9am - noon for Connor
>
> If you are still on campus during these shifts, please do consider taking
> one of them.  While I would like all weekend shifts covered, I am most
> concerned with covering the Sunday 6-9 shift because we need a 2nd student
> then so that Sam can leave at 7:30.
>
> Please let me know if you have any other questions about Thanksgiving
> break.
>
> Thank you,
>
> Suzanne
> Suzanne Karanikis
> Pronouns: she/her/hers
> Access Services Supervisor
> Harold F. Johnson Library
> Hampshire College
> 893 West Street
> Amherst, MA 01002
> phone: 413-559-5762
> fax: 413-559-5419
>
>
> -------- Original Message --------
> Subject: Thanksgiving Break Hours / When a Patron Can't Find a Book...
> Date: 11/10/2021 10:24 am
> From: Suzanne Karanikis <smkLO at hampshire.edu>
> To: circstaff at lists.hampshire.edu
>
>
> Hello Everyone,
>
> *Thanksgiving Break Schedule*
>
> Thanksgiving break is nearly here, so I want to remind you of our hours
> for that week.   *Please post for subs if you are leaving campus before
> the library closes for break, or if you are scheduled to work after break
> ends and you will not be back on campus yet.*
>
> We will be open regular hours  through Sunday, 11/21, then:
>
> Monday & Tuesday, 11/22 & 11/23:  Open 8:30am-5pm.  The students scheduled
> from 3-6pm will work one hour less, and the 6pm-midnight students will not
> work at all.
>
> Wednesday, 11/24: Open 8:30am - Noon.  WORK IS OPTIONAL ON THE 24TH, YOU
> DO NOT HAVE TO WORK YOUR REGULAR SHIFTS.  Let me know if  you want to work
> that morning, as we will still need someone to pull books for 5C delivery.
>
> *Thursday - Saturday, 11/25 - 11/27: CLOSED*
>
> *Sunday, 11/28:  Open Regular Hours, you are expected to work your regular
> shifts, or get subs!*
>
>
> *When a Patron Can't Find a Book...*
>
> At some point Monday night a student left a note on the staff desk
> indicating that someone couldn't find the book Some New Light on Chaucer.
> On checking the catalog, I discovered that Hampshire did not own this book,
> but every other library in 5C did.  The student worker who accepted this
> note could have done more to resolve this situation, so here is a review of
> what you should do when a patron reports that they cannot find a book in
> the stacks:
>
> 1.  Use Aleph to confirm that Hampshire owns the book (search using the
> binoculars icon, then click the Circulation button when you find the right
> item.
>
> 2.  After you know for sure that Hampshire owns it, confirm that the
> patron is searching the right call number, and in the right collection.  By
> this I mean check if the book should be in the regular stacks, or if it is
> part of the Kael, Seydel, or Wright collections, or if it is shelved with
> the oversize books.
>
> 3.  Check the last return date in Aleph.  If the item was returned in the
> last week or two it may still be on one of the reshelving carts.  Check to
> make sure the book is not on one of the carts.
>
> 4.  Ask the patron if they would like you to go up and doublecheck the
> call number.  When I take patrons up to the stacks I often find that they
> don't understand how to read the stack range markers.  Some patrons will
> accept your help, others will say no.  That's fine.
>
> 5  Check the catalog to see if any of the 5C own it.  If you see that one
> of the other schools owns it, tell the patron to limit their catalog search
> to the institution that owns it.  If you request a book in the All 5C view,
> the request will automatically land on the Hampshire copy (if we own one).
> Requesting the book from a specific school bypasses the Hampshire
> holdings.  Do leave a note on the staff desk indicating that the Hampshire
> copy is missing and the patron has requested a different copy.  Also sign
> the note so we know who to follow up with if we have questions about your
> note.
>
> 6.  If no other library in 5C owns the book, tell the patron that a staff
> member will doublecheck for the book.  Take the patron's name so that we
> can notify them if we find the book.   Sam, Matt, or I will doublecheck the
> stacks.  If we cannot find the item, we will reach out to the patron to
> tell them that if they really need this item, it can be requested via Interlibrary
> Loan <https://www.hampshire.edu/library/interlibrary-loan> (ILL).
>
> Please ask any of us supervisors if any of this material is unclear.  We
> want to do as much as we can in the moment to get patrons what they need.
>
> Thank you,
>
> Suzanne
> --
> Suzanne Karanikis
> Pronouns: she/her/hers
> Access Services Supervisor
> Harold F. Johnson Library
> Hampshire College
> 893 West Street
> Amherst, MA 01002
> phone: 413-559-5762
> fax: 413-559-5419
> _______________________________________________
> CircStaff mailing list
> CircStaff at lists.hampshire.edu
> https://lists.hampshire.edu/mailman/listinfo/circstaff
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