[Circulation] Printing Problems

[Suzanne Karanikis]

Hi All, 

This morning when I came in I discovered a note on the left printer
telling people to the left. In the future, I would appreciate a note
from the person who put the sign on it indicating why they did. 

Here's what I did to trouble-shoot the problem, which turned out to not
be a problem at all: 

- Look at the job list by hitting the Job Status button. There were
about a dozen jobs queued up that "Needed Resources." 

-That means 1 of 3 things: the patron ran out of money & could not
complete the job, there was no paper, or the toner ran out. 

-First I checked to make sure all the trays had paper. There were no
messages about needing toner. I then started deleting jobs, and after
the first couple the rest of the jobs printed. Sometimes only 1 job will
hold up the rest. 

-Please do try to trouble-shoot machines before putting them out of
order. 

thanks, 

Suzanne 

-- 
Suzanne Karanikis
Circulation Supervisor
Harold F. Johnson Library
Hampshire College
893 West Street 
Amherst, MA 01002
phone: 413-559-5762
fax: 413-559-5419
 
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