[Circulation] Fwd: Primary Research Group Inc. has published Higher Education Interlibrary Loan Management Benchmarks, 2016-17 Edition ISBN 978-157440-403-6

[Jennifer Gunter King]

fyi


-------- Forwarded Message --------
Subject: 	Primary Research Group Inc. has published Higher Education 
Interlibrary Loan Management Benchmarks, 2016-17 Edition ISBN 
978-157440-403-6
Date: 	Thu, 18 Aug 2016 08:35:23 -0500 (CDT)
From: 	primarydat at gmail.com
Reply-To: 	primarydat at gmail.com
To: 	acrlassessdg at lists.ala.org



Primary Research Group Inc. has published Higher Education Interlibrary Loan
Management Benchmarks, 2016-17 Edition ISBN 978-157440-403-6

The report gives detailed data from a survey of 31 higher education libraries
about trends I their use of interlibrary loan, including but not limited to:
growth in interlibrary loan services, mean turnaround time for various
materials, use of technology, budgets, staffing, for fee revenues, shipping
costs, impact of digital repositories, means of materials transfer, methods of
promoting the ILL service and much more.  The report also covers materials
contract provisions for ILL, use of eBooks in ILL, and other issues of
interest to administrators of ILL programs in academic and research libraries.

Just a few of the findings from this 145+ page report include:

•	Thirty-two per cent of libraries sampled had performed a user survey
of their ILL services in the past four years.
•	The mean turnaround time for article provision requests was 1.79 days
for research universities in the sample.
•	The mean turnaround time for video lending requests was 4.18 days.
•	Twenty-three per cent of libraries assigned ILL to the circulation
department. This was most common at four-year colleges and MA/PhD granting
colleges.
•	Articles from institutional digital repositories accounted for 5.69%
of the articles provided through interlibrary loan.
•	Libraries reported that a mean of 2.45 course pages contained links to
ILL services. The maximum was 25% and the minimum was zero.
•	In 2014-15 the percentage of ILL requests for books fulfilled through
eBooks was 3.25% with a range of 1% to 5% for those libraries that tracked
this data.   This rose to 4.5% in 2015-16 and is expected to rise to 5.43% in
2016-17.

For further information view our website at www.PrimaryResearch.com.





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