[Circulation] Fwd: BookScanCenter 5022 e-mailing blank documents

[Suzanne Karanikis]

Hello All,

FYI, the book scanner occasionally sends blank PDFs when patrons scan  
to email.  After restarting the machine it works fine.  Chris from IT  
has a work order in to see if we can make this stop happening.  In the  
meantime, if the scanner locks up or sends blank documents restart it  
using the instructions on the Libguide, found here:

http://libguides.hampshire.edu/content.php?pid=434829&sid=3557899

Suzanne



----- Forwarded message from Christopher Slemp <cslemp at hampshire.edu> -----
    Date: Fri, 18 Oct 2013 10:06:52 -0400
    From: Christopher Slemp <cslemp at hampshire.edu>
Subject: BookScanCenter 5022 e-mailing blank documents
      To: support at scannx.com
      Cc: Suzanne Karanikis <skaranikis at hampshire.edu>

Hi,

Our Book ScanCenter 5022 has, on two occasions, sent blank PDF's when  
patron's were attempting to scan to e-mail.  A system restart seems to  
resolve this problem at least temporarily.

Is there a permanent fix?  There isn't always a staff member around to  
restart the system.

- Chris

--
Christopher Slemp
Hampshire College
Computer Support Specialist

cslemp at hampshire.edu
(413) 559-6175

----- End forwarded message -----

-- 
Suzanne Karanikis
Circulation Supervisor
Harold F. Johnson Library
Hampshire College
893 West Street
Amherst, MA 01002
ph:  413-559-5762
fax: 413-559-5419

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