[Circulation] Printing Hints

[Suzanne Karanikis]

Hello All,

Please excuse the cross-posting, I wanted to reach everyone.  Some  
observations and hints if students have trouble printing:

-Some returning students are used to the free printing and do not wait  
for the log in box before heading to the printer - if a patron tells  
you their job didn't print make sure they did log in after sending the  
job.

-Some documents are formatted for A4.  Putting paper in the bypass  
tray on the left side of the copier is usually the solution and the  
job will print.

-If you want to see if a job is pending, press the Job Status button.   
Any time the first job says "Held" all subsequent jobs will not print.  
  Check the paper trays first to make sure they have paper.  It could  
also mean the patron has run out of credits.  If you can't figure it  
out click the highlighted job and press delete so that that job does  
not hold up the rest sent to that copier and  have the patron send it  
again

-Paper has been moved to the shelves at the beginning of the personal  
reserves so it is more accessible for students working in the 3rd  
floor lab.

-Non-Hampshire patrons are not able to create accounts with our new  
print system.  We have $1 value cards with previously created  
usernames and passwords printed on them at the desk for now.   
Ultimately we will be selling these cards and accepting cash for them.  
  For this weekend, if any non-Hampshire patron needs to print give  
them one of the cards and let me know about it.  The Business office  
has not yet set us up with petty cash.  Also, IT is working on the  
credit card module that will allow students or other patrons to add  
value to an existing account.  I will tell you more as these  
possibilities are enabled.  Hampshire students who use their $25 quota  
will also need to buy more value by either of the 2 described methods.

-The first time a patron copies they may swipe their onecard (ID) .   
They will get a message that they do not exist in the system.  They  
then need to use the keyboard to log in with their username and  
password to authenticate themselves.  After that they may just swipe  
to copy.

-Please be aware that some students are having trouble logging in to  
copy because they are including the "@hampshire.edu" to their  
usernames.  Please make sure they are only using their username and  
not full email to log in.

So far the problems we've seen have been misunderstandings of the new  
system.  Please let me know if any other issues arise.  More  
information will follow.

Thank you,

Suzanne
-- 
Suzanne Karanikis
Circulation Supervisor
Harold F. Johnson Library
Hampshire College
893 West Street
Amherst, MA 01002
ph:  413-559-5762
fax: 413-559-5419

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