[Circulation] Desk Protocol

[Suzanne Karanikis]

Hello All,

The circulation desk is the library's main service point and your  
actions influence patrons' perceptions of the library.  What I ask,  
then, is that you be attentive at the desk.  Look up as people pass  
through.  Smile.  Don't be so engrossed in your own work that you look  
like you will be interrupted. Your purpose in being at the desk is to  
be approachable and helpful.  Also, please make personal conversations  
with friends at the desk brief.  Visits from friends should never  
interfere with your serving the patrons who are waiting in line behind  
them.

Lastly, please do not eat full meals at the front counter of the circ  
desk.  If you are working through a meal time please eat quickly in  
the circulation office if it is open.  When it is not, please use the  
counter near the back of the circ area and do so discreetly.

Thank you and please ask if you have any questions about this email.

Suzanne
-- 
Suzanne Karanikis
Circulation Supervisor
Harold F. Johnson Library
Hampshire College
893 West Street
Amherst, MA 01002
ph:  413-559-5762
fax: 413-559-5419